Cancellations and refunds
Cancelling an order
You can cancel any order until it ships. Write to [email protected] with your order number (it starts with KAN-) and we refund the full amount. Once an order has shipped it can no longer be cancelled.
Damaged, misprinted or wrong books
If a book arrives damaged, misprinted or is not the title you ordered, write to [email protected] within 7 days of delivery, with your order number and a photo. We will send a replacement or, if you prefer or the title is sold out, refund that book in full. You do not need to send the book back unless we ask.
Parcels that do not arrive
If your parcel has not arrived within 30 days of dispatch for India, or 45 days for deliveries outside India, write to us. We will trace it with the courier and, if it cannot be found, send a replacement or refund the order in full.
Change of mind
Our books are printed in limited editions, so we do not accept returns of undamaged books once delivered.
How refunds are paid
Refunds go back to the card, UPI or bank account you paid with, through Razorpay, in the currency you paid in. We start the refund within 2 working days of agreeing it; your bank usually shows it within 5 to 7 working days after that.
Books are sold by KAN Consulting Solutions, publisher of The KAN Collective.